Terms of Service

1. Parties & Scope

These Terms govern the relationship between VitalPath ("we", "us", "our") — [COMPANY NAME, CRO, VAT, ADDRESS — see Imprint] — and you ("Client", "you") when you purchase or use our weight management programmes, guides, or on-site services (collectively, "Services").

By booking, paying for, or using any Service, you agree to these Terms. If you do not agree, do not use our Services.

2. Services Description

• VitalPath Programme (12 weeks) — Three-phase coaching: Foundation (weeks 1–4), Momentum (weeks 5–12), Autonomy (week 13+). Includes assessments, weekly calls, movement plans, habit coaching, optional DEXA scan, lifetime guide access, alumni community, quarterly tune-ups.
• Daily Guide (App/Web) — Meal logging, progress tracking, habit reminders, weekly check-ins. Features subject to development timeline; early access does not guarantee final feature set.
• Corporate Wellness Lectures — 60–90 min on-site/virtual sessions for groups of 10–200. Custom slides, Q&A, resource pack, follow-up email series.
• Private Household Coaching — 2–3 hour on-site session: pantry audit, cooking demo, personalised 2-week meal plan, grocery list, 2-week WhatsApp support (up to 4 household members).
• Community Workshop Series — 4 × 90-min sessions (max 20 participants): mindset, nutrition, movement, maintenance. Printed workbooks, group WhatsApp.

Service details, duration, and deliverables are confirmed in writing (email or proposal) per booking.

3. Prices, VAT & Payment

• All prices quoted are exclusive of 23% Irish VAT unless stated "incl. VAT". VAT applies per Irish Revenue rules (B2C: 23%; B2B intra-EU: reverse charge; B2B domestic: 23%).
• Payment terms: 50% deposit on booking, balance 7 days before service start unless otherwise agreed in writing.
• Accepted methods: Bank transfer (IBAN), Revolut, card via payment link (Stripe/SumUp — fees may apply).
• Late payment: Statutory interest (ECB ref rate + 8%) + €40 recovery cost per EU Late Payment Directive (transposed in IE).

4. Booking, Confirmation & Cancellation

• Booking confirmed upon receipt of deposit and signed proposal/agreement.
• Cancellation by Client:
  • Programme / Guide: Full refund if cancelled ≥ 14 days before start; 50% refund 7–13 days; no refund < 7 days.
  • On-site services (Corporate, Private, Community): Full refund ≥ 30 days; 50% refund 14–29 days; no refund < 14 days.
• Rescheduling: One free reschedule ≥ 7 days notice; subsequent changes incur €150 admin fee.
• Cancellation by Us: Full refund or alternative dates offered. We are not liable for consequential losses (travel, accommodation).
• Force majeure: Either party may terminate without liability for events beyond reasonable control (pandemic, severe weather, government order). Deposits refunded or credited.

5. Client Responsibilities

• Provide accurate health/lifestyle information; disclose medical conditions, medications, allergies, injuries.
• Obtain medical clearance if advised; our coaching is not medical treatment.
• Attend scheduled sessions; late arrival reduces session time.
• For on-site services: provide safe, suitable space; ensure participant safety.
• WhatsApp/email support: reasonable hours (Mon–Fri 9–18); not emergency channel.

6. Intellectual Property

• All programme materials, guides, slides, workbooks, app content, brand assets — owned by VitalPath.
• Client receives a personal, non-transferable, non-exclusive licence to use materials for personal / internal business use only.
• No reproduction, distribution, resale, or derivative works without written permission.
• Client grants us licence to use anonymised, aggregated outcomes for marketing (case studies) — opt-out anytime.

7. Confidentiality & Data Protection

• Both parties keep confidential all non-public information exchanged.
• Personal data processed per our Privacy Policy (GDPR compliant).
• Health data: explicit consent obtained; processed only for service delivery; deleted on request subject to legal retention.

8. Liability & Disclaimers

• Health disclaimer: Coaching is educational/behavioural — not medical advice, diagnosis, or treatment. Consult a healthcare professional before starting.
• Results not guaranteed: Outcomes depend on individual adherence, biology, circumstances.
• Liability cap: Our total liability ≤ fees paid in the 12 months preceding the claim (except: death/personal injury from negligence, fraud, statutory rights).
• Exclusions: No liability for indirect/consequential loss (lost profit, data, opportunity).

9. Consumer Rights (B2C Clients in Ireland/EU)

• 14-day withdrawal right for distance contracts (Consumer Rights Directive 2011/83/EU) — does not apply once service has fully begun with your prior express consent and acknowledgement of losing withdrawal right (Art. 16(m)).
• Digital content: Guide early access = digital content not on tangible medium; you consent to immediate supply and waive withdrawal right (Art. 16(m)).
• These Terms do not limit your statutory consumer rights under Irish/EU law.

10. Termination

• Either party may terminate for material breach with 14 days' written notice to remedy.
• We may terminate immediately for: non-payment, abusive behaviour, safety risk.
• On termination: Client pays for services rendered; we refund unused prepaid amounts (less deposit if Client breach).

11. Governing Law & Disputes

• Governing law: Ireland.
• Exclusive jurisdiction: Irish courts (Dublin).
• B2C clients: also protected by mandatory consumer law of your residence (EU).
• Alternative dispute resolution: We are not obliged to participate in ADR, but will consider mediation in good faith.

12. General

• Entire agreement: These Terms + signed proposal + Privacy Policy constitute the full agreement.
• Amendments: In writing (email accepted) signed by both parties.
• Severability: If any clause is unenforceable, the rest remain in force.
• Assignment: We may assign to a successor; Client may not assign without consent.
• Language: English is the controlling language.

13. Contact